Returns and Refund Policy

Please note that digital licenses can only be refunded if this is requested via email to [email protected] within 3 days of the purchase only if license key doesn’t work. No Licenses will be refunded after this period. Software compatibility is entirely a responsibility of the customer to check as we are the license seller, all software is provided by Microsoft and copyright of that company.

For Return request contact: [email protected]

​

Refunds will not be provided for compatibility issues

​

The only case in which a valid and working license can be refunded is in case of a duplicated order, not any other.

Defective keycodes will be replaced or refunded depending on customer’s choice. Defective codes can only be proven by the company only with an output from Microsoft.

The license key remains accessible in the messages even after we’ve sent it. Deleting the message post-delivery doesn’t guarantee that you haven’t copied and utilized the key. It’s essential to recognize that once delivered, the responsibility of safeguarding the key lies with you, and any subsequent misuse cannot be attributed to us.

In MS Office 365, only your preferred name is displayed, without the domain. This technical limitation is beyond our control, and we cannot issue refunds for this reason.

​REFUNDS

After receiving your return request , we will issue refund to original mode of Payment. Refunds may take 5-7 working days to credit in your card or Bank. We will notify you by email when your return has been processed.

Cancellation Policy

Once the order is received it can’t be cancelled.

Softfox does not take responsibility for any underlying local issues with the computer that could prevent the normal functioning of any software.